This document contains all the rules and conditions governing the use of the Surga99 platform. Please read it carefully before registering or using any of our services.
Important: By registering or continuing to use the Surga99 platform, you are deemed to have read, understood, and agreed to all the Terms & Conditions set out in this document. If you do not agree, please discontinue use of our platform immediately.
These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("User" or "Member") and Surga99 ("Company", "we", or "platform"). These Terms govern your access to and use of the surga99.click website and all services provided therein.
By clicking "Register", "I Agree", or by simply continuing to use the Surga99 platform, you explicitly and legally accept and agree to be bound by these Terms, including our Privacy Policy, which is deemed to form part of this document.
These Terms may be updated from time to time. Surga99 will notify you of any material changes via your registered email or through an in-platform notice. Continued use of the platform following such notification will be considered acceptance of the updated Terms.
To register and use Surga99's services, you must meet all of the following eligibility requirements:
Surga99 reserves the right to request identity verification documents at any time to confirm a member's eligibility. Failure to provide the requested documents within 7 days may result in temporary account suspension.
Each individual is only permitted to own and use one (1) active account at Surga99. Holding multiple accounts is strictly prohibited and constitutes a serious breach of these Terms. Surga99 employs various technical measures to detect duplicate accounts.
You are required to provide accurate, complete, and up-to-date information when registering a Surga99 account, including:
You are solely responsible for keeping your Surga99 account password confidential. Surga99 will never ask for your password through any communication channel. You are responsible for all activity that occurs on your account unless there is clear evidence of negligence on Surga99's part.
Surga99 supports the following payment methods for depositing funds into your account. All transactions are processed in Malaysian Ringgit (MYR):
| Payment Methods | Min. Deposit | Max. Deposit | Processing Time |
|---|---|---|---|
| Touch 'n Go eWallet | RM 30 | RM 10,000 | Instant (<1 min) |
| GrabPay | RM 30 | RM 5,000 | Instant (<1 min) |
| DuitNow | RM 30 | RM 50,000 | Instant (<1 min) |
| FPX – Maybank2u | RM 30 | RM 30,000 | 1–3 minutes |
| FPX – CIMB Clicks | RM 30 | RM 30,000 | 1–3 minutes |
| ShopeePay | RM 30 | RM 5,000 | Instant (<1 min) |
| Boost | RM 30 | RM 5,000 | Instant (<1 min) |
Surga99 only accepts payments via the methods listed above. Deposits made through third parties or unlisted methods will not be accepted and may result in account suspension pending investigation.
Withdrawals may only be made to an account or e-wallet that is registered under the same name with your Surga99 account. Surga99 does not allow withdrawals to third-party accounts under any circumstances.
Before making your first withdrawal after a deposit, you are required to meet the minimum rollover requirement of 1x deposit amount you (playing through your original deposit once over). Bonus rollover requirements vary and are stated in the terms of each respective promotion.
Surga99 may request KYC (Know Your Customer) documents before processing withdrawals exceeding RM 5,000 or during routine security reviews. Required documents include a copy of your MyKad/Passport and proof of payment method.
Surga99 offers a range of bonuses and promotions for both new and existing members. All bonuses are subject to the following terms:
Rollover refers to the number of times you must wager the bonus amount before a withdrawal is permitted. For example, a RM 100 bonus with a 10x rollover means you must place bets totalling RM 1,000 before the bonus funds can be withdrawn.
Different games may contribute varying percentages towards rollover requirements. Slots typically contribute 100%, while table games such as Baccarat and Roulette may only contribute 10–20%. Check the specific bonus terms for more details.
All sports bets placed on Surga99 are final once confirmed in the system. Bets accepted before a match is postponed or cancelled will be settled in accordance with Surga99's official policy, available in the platform's help section.
All slot and live casino games on Surga99 use a Random Number Generator (RNG) that has been certified by an independent third-party body. Every game result is entirely random and cannot be manipulated.
In the event of a technical error (e.g. connection disruption, system bug, or odds displayed at an unrealistic value), Surga99 reserves the right to void the affected bet without compensation, and the staked amount will be returned to your account balance.
Surga99 is committed to the principles of responsible gaming. We believe that betting should remain an enjoyable form of entertainment — not a source of stress or financial hardship.
Surga99 provides the following tools to help members manage their gaming habits:
For more information on responsible gaming, visit the Responsible Gaming us.
The following activities are strictly prohibited on the Surga99 platform and may result in account closure and forfeiture of balance:
Surga99 will report any activity suspected of money laundering to the relevant authorities in Malaysia, in accordance with the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 (AMLA).
Your account security is a shared responsibility. Surga99 applies 256-bit SSL encryption to all transactions and data. On your end, the following steps are strongly recommended:
You may close your Surga99 account at any time by contacting our customer support team via live chat or email. Prior to closure, all active rollover requirements and open bets must be settled. Any remaining balance will be returned to you once the verification process is complete.
Surga99 reserves the right to suspend or close any member's account without prior notice if:
To the extent permitted by applicable Malaysian law, Surga99 and its affiliates shall not be liable for:
Under any circumstances, Surga99's maximum liability to any member is limited to the total amount deposited by that member in the 30 days preceding the claim.
Surga99 reserves the right to amend, update, or modify any part of these Terms & Conditions at any time. Members will be notified of material changes through:
Continued use of the Surga99 platform after the effective date of any amendment constitutes your acceptance of the revised terms.
If you have any questions, concerns, or complaints regarding these Terms & Conditions or the operation of the Surga99 platform, please contact us through the following channels:
We aim to respond to all written enquiries within 1 business day. For urgent matters such as account or security issues, please use live chat for the fastest response.
Behind every clause in these Terms is a promise we make to you
Member funds are held in a trust account kept separate from the company's operating accounts. Your money remains safe even in the event of any operational issues on Surga99's end.
All Surga99 Terms & Conditions are written in clear, plain language — not buried in fine print designed to confuse. We believe in full transparency.
Legitimate winnings are paid within 5 minutes to your e-wallet or bank account in MYR. No excuses, no unnecessary delays.
Surga99's customer support team is available to assist in Bahasa Malaysia 24 hours a day, 7 days a week, 365 days a year via live chat, WhatsApp, and email.
Surga99 provides free deposit limit, loss limit, self-exclusion, and reality check tools to all members. Your well-being is our priority.
All Surga99 casino games and slots use a Random Number Generator (RNG) certified by an independent body. Every player gets a fair and equal chance.
Answers to the most frequently asked questions about our terms of use
Register for free today and enjoy a safe, fair, and exciting betting experience. A welcome bonus is waiting for you.
Minimum deposit RM 30 • Withdrawals within 5 minutes • 24/7 customer support in Bahasa Malaysia